1. No Cancellation Once the Transaction Is Processed

All transactions made through Zapurse Plus—such as prepaid mobile recharge, DTH recharge, and bill payments—are instant and final.
Once a request is submitted and processed, it cannot be cancelled, because the service is delivered immediately to your operator or service provider.

2. Refund Policy

Refunds are allowed only in specific cases, as mentioned below:

2.1 Failed Transaction

A transaction is considered “failed” if:

• Money is deducted from your bank/wallet/card, but the recharge/bill payment is not successful, and
• The amount is not passed to the operator.

In such cases:

• The deducted amount will be refunded automatically to the original payment method.
• Refund timelines usually take 3–7 working days, depending on your bank/payment gateway.

2.2 Pending Transactions

If a transaction remains in “pending” status due to operator delay:

• The final status may take up to 24 hours.
• If the operator confirms failure, the amount will be refunded automatically.
• If the operator confirms success, no refund will be issued.

3. Exceptions (No Refund)

Refunds will not be issued in the following situations:

• Wrong mobile number/DTH/customer ID entered by the user
• Selecting the wrong operator/circle
• Recharge/bill payment already successful at the operator end
• User dissatisfaction after a successful recharge
• Duplicate or repeated recharge requests by the user
• Any issue caused by user mistake or incorrect information provided

Zapurse Plus is not responsible for user-entered errors.

4. Processing Time for Refunds

Refund time depends on your payment method:

• UPI : 1–3 business days
• Debit: 3–7 business days

For some banks, delays may occur due to internal policies.

5. Disputes & Support

If you face any issue related to a failed or pending transaction, you can contact our support team with:

• Transaction ID
• Registered mobile number
• Date & time of transaction

 
Support Contact:

📧 Email: support@zapurse.com
🌐 Website: www.zapurse.in

Our team will verify the transaction with the operator or payment gateway and update you accordingly.

6. Operator-Level Policies

Some refunds depend on telecom/DTH operator rules.
Zapurse Plus follows the final status provided by the operator.
In cases where the operator marks a transaction as “success,” no refund can be issued, even if the user claims non-receipt.

7. Modification of Policy

Zapurse Fintech Private Limited reserves the right to update or modify this Refund & Cancellation Policy at any time. Updates will be posted on the App or website.